Terms and
Conditions

1. Who we are

RugbyFit is a trading name of De Best Digital B.V., a private limited company registered in the Netherlands under Chamber of Commerce (KvK) number 83250182, based in Amsterdam. In these terms "RugbyFit", "we" and "us" mean De Best Digital B.V. "You" means the person who books, buys or uses something from us.

You can reach us at support@rugbyfit.online.

2. When these terms apply

These terms apply to everything we offer: outdoor training sessions, class packs, memberships, the RugbyFit app and website, the RF75 Challenge, the Clubhouse, and merchandise such as caps. By booking, buying, attending a session or using the app, you agree to these terms.

Nothing in these terms takes away rights you have under Dutch or EU consumer law.

3. Outdoor sessions: who can join

RugbyFit outdoor sessions are rugby-inspired group fitness training, held outdoors in Amsterdam. They are not contact rugby: there is no tackling and no full contact.

• No rugby experience is needed. Sessions are suitable for any fitness level, and the trainer adapts exercises where needed.
• We may ask you to confirm your age. If you do not meet the requirements, we can refuse participation. If you booked directly with us, we then refund what you paid for that session.
• The location, time and length of each session are shown when you book. We may move a session to a nearby location if the usual spot is unavailable; we let you know in advance.

4. Booking, prices and payment

• Current prices are shown on our Outdoor page and at checkout. All prices are in euros and include VAT.
• Your first outdoor session with us is free, as a one-time trial for new participants.
• After that you can pay per session (drop-in), buy a 10-class pack, or take a membership where offered.
• Payment is made online in advance, through Stripe. A booking is confirmed once payment has been received.
• Your spot is personal. You cannot pass a booking or a pack on to someone else without our permission.

5. The 10-class pack

• A 10-class pack gives you ten outdoor sessions.
• The pack is valid for 6 months from the date of purchase. Sessions not used within that period expire and are not refunded.
• The pack is personal and cannot be shared or transferred.
• If the pack includes a bonus item, such as a RugbyFit cap, that item is a free gift. It has no cash value and is not refunded if the pack is refunded.
• Sessions from a pack cannot be exchanged for cash. Section 15 explains your right of withdrawal.

6. Cancelling and no-shows

• You can cancel a booked session free of charge up to 12 hours before it starts. To cancel, send a WhatsApp message to your trainer or email support@rugbyfit.online.
• If you cancel later than 12 hours before the start, or you do not show up, the session counts as used. For a pack, one session is deducted. For a drop-in, the payment is not refunded.
• If you cannot attend because of something serious and unexpected, let us know. We may make an exception at our discretion.

7. When we cancel a session

We may cancel or shorten a session, for example because of dangerous weather (such as thunderstorms or storm warnings), an unsafe field, too few participants, or illness of the trainer. Normal rain and cold are part of outdoor training and are not by themselves a reason to cancel.

A session needs at least 3 participants. If fewer have booked by 20:00 the evening before, we may cancel the session and will let you know by then.

If we cancel, we let you know as early as we can and you get the session back:

• Pack: the session is credited back to your pack.
• Drop-in: your booking is moved to another session of your choice.
• If you prefer, you can ask for a refund of the cancelled session instead.

If a session is stopped early for safety reasons after it has started, it counts as attended.

8. Booking through ClassPass

Some of our sessions can also be booked through ClassPass. If you book that way, your booking, payment, cancellation and refund are handled by ClassPass under its own terms.

When you take part in a RugbyFit session, our participation rules still apply to you: the requirements in section 3, the health and safety rules in sections 9 and 10, and the trainer's instructions on the field. We may ask you to confirm these before your first session.

9. Your health and your own risk

Rugby-inspired training is physically demanding. Like any sport, it carries a risk of injury, even when everything is done carefully. By taking part, you accept the normal risks that come with this kind of training.

Before and during every session, you confirm that:

• you are in good enough health to take part in intensive physical exercise;
• you will tell the trainer before the session about any injury, condition or limitation that could affect your training, so exercises can be adapted;
• you will stop and tell the trainer straight away if you feel pain, dizziness, chest pain or are otherwise unwell;
• you will not train under the influence of alcohol or drugs.

If you are unsure whether intensive exercise is right for you, check with a doctor first. Our trainers are fitness professionals, not medical professionals, and nothing we say in a session, in the app or online is medical advice.

You are responsible for your own belongings. Bring suitable clothing, footwear and water.

10. On the field

• Follow the trainer's instructions. They are there to keep the session safe for everyone.
• Respect the other participants, the trainer and the park. Rugby values apply: discipline, respect and teamwork.
• The trainer may stop you from taking part, or ask you to leave, if you endanger yourself or others, ignore instructions, or behave aggressively or disrespectfully. In that case, there is no refund for that session.

11. Liability

We take care to run safe sessions and to provide accurate information. Even so, the following applies, as far as Dutch law allows:

• We are only liable for damage that is caused by our own fault, or the fault of our trainers, in the way we organise or lead a session.
• We are not liable for injury or damage that results from the normal risks of sport, from your own actions, from information about your health that you did not share with us, or from not following the trainer's instructions.
• We are not liable for loss, theft or damage of belongings you bring to a session.
• For damage other than personal injury, our liability is limited to the amount you paid us for the product or service concerned.
• Nothing in these terms limits our liability for damage caused by our intent or gross negligence, or any liability that cannot be limited under Dutch law.

12. The RugbyFit app and RF75

• The app and our online content (training, breathwork, nutrition, mindset and the RF75 Challenge) are for general information and motivation. Use them in a way that suits your own health and fitness, and see section 9.
• You need an account to use parts of the app. Keep your login details private; you are responsible for activity on your account.
• We keep improving the app. Features and content may change, and we cannot guarantee it will always be available or free of errors.
• All RugbyFit content, names and logos belong to us or our licensors. Some videos in the app and Clubhouse are third-party content shown via their platforms (such as YouTube) and remain the property of their owners. You may use the app and content for your own personal use only.
• We may suspend or close an account that is misused, for example for sharing access or posting harmful content.

13. Subscriptions

• Subscriptions, such as Clubhouse access or a monthly membership, renew automatically at the end of each period until you cancel. The price and period are shown before you buy.
• Bought in the app: your subscription is managed by Apple's App Store or Google Play, and you cancel it in your account settings there. Their refund rules apply.
• Bought on our website: payment runs through Stripe. You can cancel at any time by emailing support@rugbyfit.online. Cancellation takes effect at the end of the current paid period.
• If we change the price of a subscription, we tell you in advance. The new price applies from your next period, and you can cancel before it starts.

14. Caps and other merchandise

• Prices for merchandise are shown at checkout and include VAT. Shipping costs are shown separately before you pay.
• We ship worldwide. Delivery times depend on the destination and are estimates.
• Free extras, such as a saddle cover with a cap, are gifts while stock lasts and have no cash value.
• If an item arrives damaged or faulty, contact us within a reasonable time after you notice the problem and we will repair, replace or refund it.

15. Your right of withdrawal

If you buy something from us online as a consumer, Dutch law usually gives you 14 days to change your mind (the right of withdrawal). How this works:

• Merchandise: you have 14 days from receiving the item to tell us you want to withdraw, and then another 14 days to send it back unused and in its original condition. We refund the price and the standard shipping costs within 14 days of receiving the item back. You pay the cost of returning it.
• Sessions and packs: if you book or attend a session within the 14-day period, you ask us to start our service in that period. If you then withdraw, we refund what you paid minus the value of the sessions you used or booked. For a pack, each session is valued at one tenth of the pack price. A single session booked for a specific date may be excluded from the right of withdrawal by law; in that case the cancellation rules in section 6 apply.
• App and digital content: if you agree that a digital purchase starts immediately, you may lose the right of withdrawal once it has started. In-app purchases follow the rules of Apple or Google.

To withdraw, send a clear message to support@rugbyfit.online with your name, what you bought and when.

16. Photos and video

We sometimes take photos or videos during sessions to share the RugbyFit experience. We only use images in which you are clearly recognisable in our marketing with your permission. If you do not want to appear in any photos or videos at all, tell the trainer at the start of the session.

17. Privacy

We handle your personal data in line with the GDPR. Our Privacy Policy explains what we collect and why. Any health information you share with a trainer is used only to adapt your training and keep you safe.

18. Complaints

Not happy with something? Tell us. Email support@rugbyfit.online with a short description. We confirm receipt and aim to give you a full response within 14 days. If we cannot solve it together, you can take the matter to the competent court (see section 20).

19. Changes to these terms

We may update these terms, for example when we add new products or when the law changes. The current version is always on this page, with the date it was last updated. Changes do not apply retroactively to purchases you have already made, unless the change is in your favour.

20. Applicable law

These terms are governed by Dutch law. Disputes are submitted to the competent court in Amsterdam, unless the law gives you the right to go to the court where you live. If one part of these terms turns out to be invalid, the rest remains in force.